honest pricing
Plans differ in one thing: how many inboxes you connect. An inbox is one email address, like support@acme.com. Agents, tickets, contacts and automations are unlimited on every plan, and every plan has every feature.
3 inboxes
$9 / month
Billed monthly. Same price for 1 agent or 100
Try free, then pick Small10 inboxes
$25 / month
Billed monthly. Same price for 1 agent or 100
Try free, then pick MediumEvery 14-day trial starts here
30 inboxes
$65 / month
Billed monthly. Same price for 1 agent or 100
Start free trialfor bigger setups
More than 30 inboxes, or HDdesk wired into your own systems. We'll put together a plan that fits.
Every trial starts on the Large plan for 14 days, with no card required. Choose a plan before it ends. Prices exclude applicable taxes.
how we compare
Freshdesk, Zendesk, Help Scout and Omnidesk do more than HDdesk: live chat, phone, help centres, AI. If you need those, they're good choices. If what you need is email for several businesses, here's the difference.
| Compared on | HDdesk | Freshdesk | Zendesk | Help Scout | Omnidesk |
|---|---|---|---|---|---|
| How you pay | Per account, by the number of inboxes. Agents are free | Per agent | Per agent | Per user | Per agent |
| Separate branding per domain | Every plan. Each inbox can be on its own domain, with its own sender, signature and templates | Multiple products from the Pro plan: up to 5 on Pro, unlimited on Enterprise | Multibrand from Suite Growth and up: 5 brands, or up to 300 on Enterprise | Per inbox: 2 inboxes on Standard, 5 on Plus, 10 on Pro, extra inboxes $10 a month | Not stated in its public plan details |
| Price | $9 / $25 / $65 a month for 3, 10, 30 inboxes, whole team included | $55 per agent a month (Pro), $89 (Enterprise) | $115 per agent a month (Suite Professional, the lowest listed plan with multibrand) | $25 per user a month (Standard) | From €12 per agent a month (Basic, 2 to 10 agents), €20 (Standard), €32 (Pro) |
| Monthly cost, 5 agents, 3 separately branded inboxes | $9 a month (Small) | $275 a month (Pro) | $575 a month (Suite Professional) | $135 a month (Standard + 1 extra inbox) | From €60 a month (Basic) |
| Monthly cost, 10 agents, 10 separately branded inboxes | $25 a month (Medium) | $890 a month (Enterprise, for more than 5 domains) | Enterprise, price on request | $330 a month (Standard + 8 extra inboxes) | From €120 a month (Basic) |
| Channels | Email only, done properly | Email, web portal and more, with a knowledge base | Email, chat, messaging, voice, with a help centre | Email, live chat, with a knowledge base | Email, chats, social networks and messengers |
Checked on 25 October 2026. Prices change, so check each vendor's site before deciding. HDdesk prices are month-to-month; the others are their annual-billing rates. Prices are in US dollars, except Omnidesk (euros), and before tax.
Sources
go on, drag the sliders
Enter your team size and what a per-agent helpdesk charges you. HDdesk's price depends only on the number of inboxes.
You'd keep about $2,292 a year, and your bill stays the same when the team grows.
Start free trialNo add-ons and no feature tiers.
One email address your customers write to. support@acme.com, sales@acme.com and support@abc.com are three inboxes, so together they fit the Small plan.
Inboxes on the same domain share that domain's name, logo, colours, templates, signatures, ticket prefix, business hours and SLA. Inboxes on different domains each reply as their own business.
Yes. Invite as many agents as you need on any plan. Tickets, contacts, automations and history are unlimited too. What your plan sets is the number of inboxes.
Attachment storage has a fair-use allowance (20 GB on Small, 100 GB on Medium, 500 GB on Large), and outbound email has an hourly fair-use limit. These exist to stop abuse, not to push you onto a bigger plan.
Talk to us about Enterprise. It's for accounts with more than 30 inboxes, or that need HDdesk connected to their own systems. Write to support@hddesk.com and we'll put together a plan.
A new account gets 14 days on the Large plan (30 inboxes), with no card required. When the trial ends, the account becomes read-only until you choose a plan. Nothing is deleted.
Disconnect the inboxes you no longer need first, so you are within the new plan's limit. Their tickets and history stay in your account and you can still search them.
You can upgrade at any time.
Paying yearly gets you 2 months free compared with paying monthly. Use the Yearly switch above to see the prices.
US dollars, euros or Indian rupees. The prices on this page are shown in the currency that matches your browser's region; use the switch to see the others.
No. Prices exclude applicable taxes, which are added to your invoice where they apply.
Yes. When you connect an address, choose how far back to import its email. Import contacts from a CSV export of your old helpdesk or CRM, and bring old tickets over through the API with their original dates. You can move one address at a time while your old helpdesk keeps running. How switching works
Yes. The account owner can export tickets, messages, contacts and companies as JSON or CSV at any time, and everything is also available through the REST API.
HDdesk handles email. It does not offer live chat, phone, social channels, a customer portal or a knowledge base.
No card required. Questions about plans: support@hddesk.com