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for people who run more than one brand

Every brand you run, answered from one place.

Maybe it's two shops and an app. Maybe it's a dozen clients. Each one has its own support address, and right now your team is juggling tabs. HDdesk brings all of that email into one place for your team, and every reply still goes out from the address your customer wrote to.

Try it free for 14 days See how it works
  • No card needed
  • Unlimited teammates
  • Keeps your current email provider

Works with the email you already have

  • Gmailand Google Workspace
  • Microsoft 365and Outlook.com
  • IMAP / SMTPany other provider
  • Forwardingfrom any address

a quick look around

Here's what a day in HDdesk looks like

Click through the tabs. The examples use three made-up brands: Acme Store, Northwind and Brightside.

One list instead of five logins

Every brand's email lands in one queue. Each ticket shows whose it is, which brand it's for and when it's due. And if Emma is already typing a reply, you'll see that before you start yours.

  • Filter by brand, status, priority, agent, group, tag or SLA state
  • Personal and shared saved views
  • Search everything with ⌘K, plus keyboard shortcuts and dark mode

what Jo actually sees

Your customers never meet us

Jo wrote to Acme Store, so Jo hears back from Acme Store: Acme's address, Acme's logo, Acme's sign-off. Northwind's customers get Northwind. HDdesk stays out of the picture.

  • Each brand looks like itselfName, logo, colours, email header and footer, sender name and signature.
  • Friendly updates, in the brand's voice"We got your message", "We replied" and "All sorted" emails, written your way for each brand.
  • One customer, every brandIf Jo also buys from Northwind, your team sees both conversations on one contact.

sound familiar?

Made for people with more than one front door

You run a few products

Two apps and a shop, each with its own support address. Your team works one list, and every customer hears back from the brand they wrote to.

You look after clients' support

Answer under each client's name, with their own templates, signatures, hours and SLA. You decide which teammates see which client.

You sell one thing under several names

White-label or regional brands each get their own sender, ticket prefix and templates, while one team works the queue.

not just email

Chat, a help center and a portal for every brand

Email comes first, but customers don't only write in. Every brand gets these too, on every plan, at no extra cost.

Live chat

Add a widget to any page with one script tag, on your website or inside your app, and choose its colour, launcher and welcome message. Each chat becomes a ticket on the inbox it's tied to, with the same SLAs and rules. If the visitor leaves, the conversation carries on by email.

Help center

Articles in categories and folders, with search, drafts and version history. Pages are built for search engines, and readers can tell you whether an article helped.

Customer portal

Customers sign in with a code sent to their email, then see their tickets, reply and open new ones, all in the brand's colours.

Each brand's help site lives at yourbrand.hddesk.com, or on its own domain such as support.acme.com, with the certificate handled for you.

Why we built HDdesk this way

A helpdesk shouldn't cost more because you hired someone. So every plan has unlimited agents, and you pay by the number of inboxes you connect.

Customers should hear from the brand they wrote to, not from a support tool. So every reply goes out from that brand's own address, with its own name and signature.

And email deserves to be done properly, so that's where HDdesk starts. Live chat, a help center and a customer portal come built in for every brand, on every plan. They aren't add-ons, and everything they bring in becomes the same tickets your team already works.

If something's missing or confusing, tell us at support@hddesk.com.

The HDdesk team

the short version

  • Unlimited agents
  • Unlimited tickets and contacts
  • Every feature on every plan
  • Your brand on every reply

getting set up

Three steps, then you're answering email

  1. 1

    Add a brand

    Give it a name, logo, colours, templates, ticket prefix, timezone, opening hours and an SLA.

  2. 2

    Connect its addresses

    Forward support@ to HDdesk, or connect Gmail, Microsoft 365 or any IMAP server. Each address you connect is one inbox on your plan.

  3. 3

    Bring the whole team

    Agents are unlimited, so invite everyone. Pick which brands each person can see.

already using a helpdesk?

Moving over doesn't mean starting over

Coming from Freshdesk, Zendesk, Help Scout or a shared Gmail inbox? Bring your history with you and switch at your own pace.

Planning a bigger move? Write to support@hddesk.com and we'll help you plan it.

  • Your email history. When you connect an address, choose how far back to import. Past conversations arrive as tickets.
  • Your contacts. Import a CSV export from your old helpdesk or CRM, up to 10,000 contacts at a time.
  • Your old tickets. Bring them over through the API with their original dates, without emailing your customers again.
  • One address at a time. Forward one support address to HDdesk and leave the rest where they are. Your old helpdesk keeps working until you're ready.

the little things

Small touches your team will notice

Everything HDdesk does
  • No double replies. See who's viewing or typing before you start, and drafts are saved per person.
  • Canned responses that don't sound canned. Placeholders fill in the customer's and the brand's name.
  • One record per customer. Across every brand, with companies matched by email domain.
  • The right people see the right brands. Owner, Admin, Supervisor and Agent roles, plus per-brand access.
  • Tidy up in seconds. Merge duplicates, split a message into its own ticket, or bulk edit.
  • Only the pings that matter. Assigned to me, @mentions and SLA reminders, in the app or by email.
  • An API for everything. REST endpoints and signed webhooks for every ticket and message event.
  • Your data is yours. Export tickets, messages and contacts as JSON or CSV whenever you like.

go on, drag the sliders

Grow the team, not the bill

Most helpdesks charge for every agent. HDdesk charges by the number of inboxes you connect, so adding a teammate costs nothing.

8
3
$

An example figure. Type in what you pay today.

Currency

Per-agent pricing$200

HDdesk Small$10

You'd keep about $2,280 a year, and your bill stays the same when the team grows.

Start free trial

no surprises

Three plans. Pick by how many inboxes you need.

An inbox is one email address, like support@acme.com. Agents, tickets, contacts and automations are unlimited on every plan.

Compare plans
  • Small 3 inboxes · unlimited agents $10 / month
  • Medium 10 inboxes · unlimited agents $25 / month
  • Large 30 inboxes · unlimited agents $65 / month

Monthly prices shown. Pay yearly and get 2 months free. Need a few more inboxes? Add them to any plan for $3 a month each. A custom integration? Talk to us about Enterprise.

still wondering?

Good questions

Something else on your mind? Write to support@hddesk.com.

What counts as an inbox?

One email address your customers write to. support@acme.com, sales@acme.com and support@abc.com are three inboxes, so they fit the Small plan. Each inbox replies with the sender name, signature and templates of the business it belongs to. Chat widgets, help sites and custom domains don't count; they're free on every plan.

Do I have to change email providers?

No. Connect Gmail, Google Workspace, Microsoft 365, Outlook.com or any IMAP/SMTP server, or just forward your support address to HDdesk. Replies are sent through your own provider.

Will customers see HDdesk in my replies?

No. Once an inbox can send, replies go out from that address with its business's name, signature and templates. Until then, replies go from an HDdesk address with Reply-To set to yours.

Is there live chat or a help center?

Yes, on every plan. Each brand gets chat widgets for its website and app, a help center for articles, and a portal where customers see and reply to their tickets. Chats become tickets, just like emails. There's no phone, social channels or bots that answer for you.

Does HDdesk use AI?

Only to help your agents, and only on our own servers. A language model we run ourselves summarises each ticket and helps tidy, shorten or translate a reply before you send it. Your customers' messages aren't sent to an outside AI company or used to train models, and nothing goes to a customer until an agent sends it. You can turn it off for your whole account. More about local AI

Can I move from my current helpdesk?

Yes. Import your email history when you connect an address, import contacts from a CSV, and bring old tickets over through the API. You can switch one address at a time. How switching works

What happens when the trial ends?

The account becomes read-only until you choose a plan. If you don't, we delete it and its data 60 days after the trial ends, and we email you twice before that happens.

no card, no sales call

Try it with your own inbox

14 days on the Large plan, with room for 30 inboxes. Sign in with an email code or Google and connect your first address.

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